1. General Provisions
1.1. The entity responsible for your Personal Data is Indus Chauffeur Transports Agency L.L.C.
1.2. Indus Chauffeur Transports Agency is a Limited Liability Company incorporated in the Emirate of Dubai, United Arab Emirates.
1.3. Indus Chauffeur Transports Agency L.L.C (“Company”, “we“, “us” or “our“) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.induschauffeur.com and our mobile application, and when you use our website, application, or forms of contact including but not limited to Email, WhatsApp, and Social Media channels to communicate and/or for search of a supplier of a private passenger automobile, Meet & Greet Services, and any other transportation services (the “Services“).
2. Terms of Use
Use of the Indus Chauffeur website(s) is subject to our Data Privacy and Cookie Policy (“Privacy Policy” or “Policy”). Please ensure you read it carefully and understand it. By accessing or using our website, mobile application, or Services, you agree to the collection, use, disclosure, and storage of your information as described in this Privacy Policy and be bound by this Policy and the Terms mentioned.
2.1. Policy Applicability: The Data Privacy and Cookie Policy applies to virtual and website visitors, service users, media professionals, Indus Chauffeur mobile app users and third parties (“Users” or “You”), Please refer section 3 in this policy to understand what is Personal Data and how and why we use your data.
2.2. Data accuracy: The accuracy of your data is important to us. You are required to provide us with correct and accurate information to the best of your knowledge, and inform us at the earliest if any corrections are required. Whenever necessary and possible, we also enable you to correct the data that you provided to us through our communication channels.
3. Information We Collect
The company receives information of the Users while requesting for and/or upon the use of our services by the Users. This information received from or related to the User may include the following:
3.1. Personal Information:
- Contact Information: Name of the Business entity or individual, email address, and phone number
- Corporate Information: details of registration as the legal entity, including license information and Tax Registration Numbers
- Reservation Information: Pickup and drop-off locations, flight details (if applicable), date and time of service, itinerary, name sign (display name / logo) additional comments related to the Service.
- Payment Information: payment details (including information on the banking or payment systems’ accounts necessary and sufficient for making payments to or receiving payments from such accounts)
- Preferences: Special requests, vehicle preferences, and other preferences related to your Service.
- Identification: Pictures, Passport, Driver’s License, or Emirates ID details (for identification transfers and government regulations compliance).
- Service Records: Details of the previous services provided, including the vehicles/services used, the vehicle(s) used, and the driver(s) information.
- Communication: Details of your communication with the customer services team, driver(s), and any other representative of the Company. This also includes any feedback, reviews, or ratings provided regarding the Company, Service, and/or the driver(s).
3.2. Non-Personal Information:
- Usage Data: Information about your use of our website and mobile application, including your IP address, browser type, pages viewed, and the duration of your visit.
- Device Information: Information about your device, such as device type, operating system, and mobile network information.
4. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To provide the chauffeur services you request, including processing reservations, sending confirmations, and communicating with you about your service.
- Improving Services: To improve our services, develop new features, and enhance user experience.
- Customer Support: To respond to your inquiries, provide customer support, and address issues or concerns.
- Marketing: To update you about the current or upcoming promotions and offers, and inform you about any news related to the company/services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, mobile application, and providing services.
- Legal Compliance: We may disclose your information to comply with legal obligations, enforce our policies, or protect our rights, privacy, safety, or property, or that of others.
5.3. Business Transactions: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, your information may be disclosed and transferred as part of such a transaction.
Any data transfer by the Company mentioned in this section includes possibility of cross-border data transfer. For the purposes of Transfers completion the personal data may be also transferred via the Service in and out of the European Union, including transferring to or from USA and/or third countries that cannot ensure an adequate level of personal data protection.
6. Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. The transfer of personal data between your end device and the Company is generally carried out in an encrypted form (such as TLS encryption). An encrypted connection can be identified for example by the lock symbol in the address line of your browser. However, it is important to note that no method of data transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Therefore, we cannot ensure or warrant the security of any information you transmit to us or store on our website or mobile application, and you do so at your own risk.
7. Your Rights
You have the right to access, correct, update, or delete your personal information. You can do this by contacting us at privacy@induschauffeur.com.We will review your request and respond to your request within a reasonable timeframe.
8. Cookies and Similar Technologies
8.1. Types of Cookies:
We use different types of cookies and similar technologies on our website and mobile application to enhance your user experience and analyze website usage. These cookies may be categorized as follows:
8.1.1 Essential Cookies: These cookies are necessary for the proper functioning of our website and mobile application. They enable you to navigate the site and use its features. Without these cookies, services you have requested, such as making a reservation or logging in, cannot be provided.
8.1.2 Analytical/Performance Cookies: These cookies allow us to collect information about how visitors use our website and mobile application. They help us analyze user behavior, track which pages are visited most frequently, and improve the overall performance of our services.
8.1.3 Functionality Cookies: These cookies allow our website and mobile application to remember choices you make, such as language preferences, and provide enhanced, more personalized features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.
8.1.4 Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may be used to track the effectiveness of our advertising campaigns or to limit the number of times you see an advertisement. These cookies remember what you have looked at on our website and other sites and may be shared with other organizations, such as advertisers.
8.2. Managing Cookies:
You have the option to manage your cookie preferences through your web browser settings. Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impair your overall user experience, as it will no longer be personalized to you.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on our website. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@induschauffeur.com.
Please note that this Privacy Policy applies to our website and mobile application and the chauffeur services we provide. If you are redirected to a third-party website or service, their privacy policy will govern your interaction with them. By using our services, you consent to the practices described in this Privacy Policy.